Terms & Conditions

You, Client relate to the Client who’s work is being carried out. Us, we, WHD relates to us – WHD Solutions (Wayne Hodkinson)

Artwork Approval & Print.

Although WHD take great care in producing the artwork, we would request that you carefully double check all the details and information before we/you send anything off to print.

If the artwork is correct and you are happy for it to proceed to print press then please email back your approval.

If you need to make any final amends then please email or phone us to let WHD know, and we will resend the artwork for approval.

Please note that if this is the last check before print, WHD Solutions cannot be held responsible or incur any liability for errors beyond this stage.

As all print is undertaken by third-parties, this cost must be paid for up-front.

Payments.

All new work requires a 50% deposit and the remaining 50% on completion (in most cases) – Projects totalling £1500 and over will be paid in 3 equal monthly (or as near as) instalments.

WHD own all material until the project is paid for in full, only then does the client own the project material.

Please contact us for our bank details.

Any payments fulfilled using PayPal will incur a 4% charge.

All credit card payments made through Stripe will incur a 2.5% charge.

Hosting.

All hosting packages are paid for on a monthly basis (unless otherwise agreed by both parties).

If payments are not made on hosting accounts when they are due, we will contact you with numerous attempts.

Failure of payment on 3 months hosting will result in your website being placed on hold, and a fee of £20 will be charged on top of monies owed for hosting to have your site made live again.

On failure to pay hosting as and when it’s due, this will incur a forfeit of back-ups not being made – these back-ups are needed if your site is compromised.

As web-hosting is a 3rd-party service offered by Heart Internet, WHD Solutions have no control over their physical servers, only the files that reside on those servers.

Outage (including server down-time) by Heart Internet cannot be laid to blame with WHD Solutions and (therefore) WHD Solutions shall not be liable for any business or financial loss due to any outage (including server down-time) through any service(s) including websites, databases, emails or any other service that is offered from Heart Internet.

WHD Solutions are simply a re-seller of Heart Internet’s Services and only offer services outlined from Heart Internet.

Website upkeep.

The upkeep of your website is the responsibility of the Client.

We do ask you keep all your plug-ins and core WordPress files up to date to help avoid the possibility of vulnerabilities and hacks.

If a site is compromised and the above has not been carried out, we will use a back-up to replace the compromised files of the original site.

The fee for a ‘unhack’ is charged hourly at £45 per hour – a typical unhack is £220, but may be more depending on the level it was compromised.

This fee is not payable if you are on our Premium Maintenance Package (PMP) and one of your twelve most recent backups will be used to unhack the compromised files.

Premium Maintenance Package (PMP).

Regarding backup of files and databases; we offer a service were WHD will (on a monthly basis) check your site, update accordingly and back up your website and associated databases, this service is called our Premium Maintenance Package (PMP) and carries a fee  of £25 per month.

We also audit your plugins, premium forms, site loading speed and WordPress core files to make sure all is working as it should. Please contact us for more details or refer to the Website Maintenance Package page.

Use of design.

We reserve the right to use any design we create for WHD’s promotional purposes.